Below are a list of common questions about our practice and doctors. Feel free to give us a call if you are wondering about something that isn't on this list!
- 1. Are your pediatricians board certified?
A physician who has completed three years of specialized training in pediatrics is "board eligible" to take qualifying exams from the National Board of pediatrics. These exams are taken once a pediatrician has been in practice. After passing these exams, the doctor is then "board certified". All our doctors are either board certified or board eligible in pediatrics. All our doctors also maintain a high level of continued medical education.
- 2. Are you taking new patients?
All our doctors are taking new patients
- 3. Is there a doctor available 24 hrs a day?
Yes. If the office is closed and you have an urgent problem, call our main number. You will reach a voice greeting that will prompt you to leave a message with your name, child's name, brief message and phone number. The doctor on call then gets paged, listens to your message and then calls you back within 10-15 minutes. In the rare case that you do not receive a call back within 30 minutes please call back. There are rare circumstances where the computers go down or there is a malfunction with the phone system.
- 4. Do you take walk ins?
As a rule we do not take walk ins. We prefer that you call us ahead of time so we can prepare enough time to spend with your family.
- 5. How far do you book appointments?
We can book your appointments up to 2 months ahead of time
- 6. How long do I wait to make an appointment for a sick child?
We will see sick children the same day that you call if the severity of the illness necessitates immediate care.
- 7. Do you have a separate room for sick and well visits?
Yes we have separate waiting rooms for well and sick visits. We also try our best to bring in the newborns and very young infants in the beginning of the day before a lot of the sick children arrive.
- 8. Will my child always see the same doctor?
You will always have the choice as to which doctor you want to see. We encourage patients to see the same doctor especially for well baby examinations and chronic conditions. However if we are seeing your child on an urgent basis you may need to see the doctor that has the first availability.
- 9. If I have a question about my bill where do I call?
Please call our office during business hours (Monday through Friday 9-5). Please ask to be transferred to the billing department. Be sure you have a copy of your statement when you call.
- 10. When do you expect me to pay my insurance copay?
We require the co-payment at the time of your visit. To make your check out easier we collect the copay before you see the doctor. For your convenience we except credit cards as well as checks.
- 11. What happens if I am late for an appointment?
If you arrive 20 minutes late or more for a well visit examination you will be asked to reschedule your appointment for the next available slot. If you are late for a sick child appointment, we will still see your child but you may need to wait for those who have made an appointment and have arrived on time. A $25 cancellation fee will be charged for missed appointment if you do not call ahead of time to cancel.
- 12. How do I get a physical form for daycare, camp or sports?
If we have seen your child within the last year, we can prepare a form from your chart. You may pick it up or have it mailed to you. If we have not seen your child in the last year we will need to see you in order to fill out the form. There are certain well examination visits that are mandatory for school entry. Those are kindergarten, sixth grade and high school visits.
- 13. How do I get a copy of my child's medical records?
We must receive a signed authorization to release records. Patients over 18 must sign the release themselves. We also need to know the name and address of the physician that will be receiving the records. There may be a copying charge depending on the size of the records.
- 14. Can my 16-year old come and be seen by herself?
Minor patients need to be accompanied by a parent or guardian. There are very specific circumstances where a minor is considered emancipated and can be seen by herself. Grandparents and babysitters who bring children to the office need a written authorization from the parent.
